Thank you for visiting my online gallery.

Every artwork is thoughtfully created in my studio in Dénia, Spain, using reclaimed textiles, sustainable materials, and carefully considered techniques. Whether you're purchasing an original mixed media painting, a contemporary textile artwork, or a fine art print, I want your experience—from checkout to delivery—to be as enjoyable as owning the artwork itself.

Buying original artwork online should feel exciting, not stressful. If you have any questions about an artwork, framing, shipping, or delivery before placing your order, please don't hesitate to contact me. I'm always happy to help you make an informed decision.

Shipping Policy

General Information

Jeanne M. Connolly creates original works of contemporary art, including mixed media paintings, sculptural textile artworks, and limited edition fine art prints.

Original artworks are carefully packed and shipped directly from my studio in Dénia, Spain. Fine art prints may be fulfilled through a trusted professional print partner depending on the product ordered.

Every artwork undergoes a final inspection before shipping to ensure it meets my standards of craftsmanship and quality before leaving my studio.

Sustainable Packaging

Whenever possible, I use recycled and environmentally responsible packaging materials.

Each artwork is packaged specifically for its medium:

• Original textile artworks are carefully rolled or boxed using archival-quality protective materials.
• Mixed media works on canvas or mounted panels are reinforced to minimize movement during transit.
• Smaller works are wrapped with multiple protective layers to help ensure they arrive safely.

My goal is to protect both your artwork and the environment.

Shipping Methods

I partner with reputable international courier services experienced in transporting artwork safely.

Every shipment includes:

• Full tracking
• Comprehensive shipping insurance
• Professional protective packaging

Once your order has shipped, you will receive an email containing your tracking number so you can monitor your delivery.

Shipping Insurance

Every order is shipped with comprehensive shipping insurance.

While every precaution is taken to package artwork securely, responsibility for the shipment transfers to the courier once the package has been accepted into their network.

If your artwork arrives damaged, please:

• Photograph the package before opening whenever possible.
• Photograph all damage to both the packaging and the artwork.
• Notify the shipping carrier immediately.
• Contact me within 3 days of delivery.

I will gladly assist you with any documentation required for the insurance claim and work with you to determine the most appropriate resolution.

Complimentary Shipping

As a special website launch promotion, I am currently offering complimentary worldwide shipping on all orders.

This limited-time offer applies to eligible purchases made directly through my website and may be modified or discontinued in the future.

Processing Time

Most original artworks are carefully prepared and dispatched within 5–8 business days after your order has been confirmed.

Larger works, framed pieces, or commissioned artwork may require additional preparation time. If this applies to your order, I will contact you with an estimated shipping date.

Estimated Delivery Times

Estimated delivery times vary depending on destination:

• Spain: 2–5 business days
• European Union: 5–10 business days
• International: 7–28 business days

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, brokerage charges, or other taxes required by your country.

These charges are not included in the purchase price or shipping costs and are the responsibility of the buyer.

Because customs regulations vary by country, I recommend checking with your local customs office before placing an international order.

If customs charges are refused and a shipment is returned, any shipping expenses, customs fees, or carrier charges incurred will be deducted from the refund.

Shipping Address

Please carefully review your billing and shipping information before completing your order.

Once a shipment has been been dispatched, I am unable to redirect or modify the shipping address.

I cannot accept responsibility for packages that have been delivered and signed for at the shipping address provided during checkout.

Returns Policy

Returns

I hope your artwork brings you joy for many years.

If for any reason you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery.

To qualify for a standard return:

• Please contact me within 14 days of receiving your artwork.
• The artwork must be returned unused and in its original condition.
• Whenever possible, please return the artwork in its original packaging and protective materials.
• Proof of purchase is required.

Returns requested after the 14-day return period may not be accepted.

Please Note: The 14-day return period applies only to standard returns. If your artwork arrives damaged during shipping, it must be reported within 3 days of delivery. Please refer to the Damaged Deliveries section below.

Return Shipping

Customers are responsible for all return shipping costs unless the artwork arrived damaged or an incorrect item was received.

To protect your artwork during return transit, I strongly recommend using a fully tracked and insured shipping service.

Jeanne M. Connolly cannot accept responsibility for artwork that is lost or damaged while being returned.

Custom & Commissioned Artwork

Commissioned works, custom artwork, personalized pieces, and made-to-order items are created specifically for each collector and are therefore non-refundable.

In exceptional circumstances, exchanges or alternative solutions may be considered at my discretion.

Damaged Deliveries

Although damage during shipping is rare, please inspect your package immediately upon arrival.

If your artwork arrives damaged, you must notify both the shipping carrier and Jeanne M. Connolly within 3 days of delivery.

This shorter reporting period is required because shipping insurance claims must be filed promptly with the courier.

If damage has occurred:

• Photograph the unopened package before opening whenever possible.
• Photograph all visible damage to both the packaging and the artwork.
• Notify the shipping carrier immediately.
• Contact me at artist@jeannemconnolly.com within 3 days of delivery.

I will gladly assist with the insurance claim process and work with both you and the courier to determine the most appropriate resolution.

Fine Art Prints

Fine art prints are produced specifically for each order.

Because of their made-to-order nature, prints cannot be returned unless they arrive damaged or contain a manufacturing defect.

Refunds

Once your returned artwork has been received and inspected, you will receive an email confirming whether your return has been approved.

Approved refunds will be issued to your original payment method.

Please allow several business days for your financial institution to process the refund after it has been issued.

Original shipping charges (where applicable), customs duties, import taxes, brokerage fees, and similar charges are non-refundable.

Frequently Asked Questions

How long will it take to receive my artwork?

Original artworks are typically dispatched within 5–8 business days. Delivery times vary depending on your location.

Do you offer free shipping?

Yes. As a special website launch promotion, I currently offer complimentary worldwide shipping on all orders.

This limited-time offer applies to purchases made directly through my website and may be modified or discontinued in the future.

Is my artwork insured during shipping?

Yes. Every order is shipped with comprehensive shipping insurance for added peace of mind.

Will I receive tracking information?

Absolutely. You'll receive an email containing your tracking number as soon as your order has been dispatched.

How are artworks packaged?

Every artwork is professionally packaged using protective materials appropriate for its medium. Whenever possible, I use environmentally responsible recycled packaging materials.

What is your return policy?

Eligible original artworks may be returned within 14 days of delivery.

To request a return, please contact me within the 14-day return period. The artwork must be returned unused, in its original condition, and accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the artwork arrived damaged or an incorrect item was received.

What if my artwork arrives damaged?

Please do not wait 14 days.

If your artwork arrives damaged, you must notify both the shipping carrier and Jeanne M. Connolly within 3 days of delivery so that a shipping insurance claim can be initiated.

Please include photographs of both the packaging and the damaged artwork whenever possible.

Will I have to pay customs fees?

International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges required by their country.

Can I change my shipping address after placing my order?

Please carefully review your billing and shipping information before completing your purchase.

Once your order has shipped, I am unable to redirect or modify the shipping address.

I cannot accept responsibility for packages that have been delivered and signed for at the address provided during checkout.

Can I return commissioned artwork?

Because commissioned and made-to-order artworks are created specifically for you, they cannot normally be returned.

Are fine art prints returnable?

Fine art prints are produced on demand and cannot be returned.

I have additional questions. How can I contact you?

I'd be delighted to help.

Please contact me through my Contact page or by email at artist@jeannemconnolly.com.

Thank you for supporting independent contemporary art, sustainable craftsmanship, and handmade work created in Dénia, Spain.